GENERAL TERMS OF USE & SERVICE

This web site www.tripex.in (the "Site") is published and maintained by Tripex, a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth below.

When you access any of the sub-site (whether belonging to an "associate" of Company or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.

The Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, cabs, hotel, houseboats and guest house reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Provider's fare rules, contract of carriage or any other rules.

When accessing or using this Website in any manner you agree, without limitation or qualification, the terms and conditions set forth below. These Terms and Conditions, The Service Provider's Terms and Conditions, The service Provider's Policy and Cancellation Policies and any additional terms posted on this Website collectively form the entire agreement between the Company and you with respect to your use of this Website.

Company has the right to change the terms, conditions and notices under which which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. We request you to regularly review these terms and conditions. Company has endeavored to ensure that all the information on the Website is correct, but we neither warrants nor makes any representations regarding the accuracy or completeness of any data or information.

Contents

Company takes every effort to ensure that the description and content throughout the Website is correct, We are not, however, take responsibility for changes that occur due to human data entry errors or for any loss or damages suffered by any user due to any information contained herein.

This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose

As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.

This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

Ownership

All materials on this Website (including, but not limited to, audio, images, software, text, icons, price and availability of travel services) and the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.

Company services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Tripex Services.

The User agrees and acknowledge not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service provided/offered on the Website, including the use of the Website. We insist that the all our services are for personal use only.

Also, Company is not the service provider and cannot therefore control or prevent changes in the published descriptions or oral representations, which are always based upon information provided by the service providers. The User understand and acknowledge that Company is not responsible for the contents, services and products provided/offered by any linked site.

Cancellation & Refund

Each and every service provider has their own cancellation policy and the user shall be charged accordingly.

Only those cancellation requests which are made either though our website or on the phone to our customer support team shall be entertained. Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating Company and also through any other medium including, but not limited to, SMS or e-mail.

We take at least 7 to 14 working days to process refunds for bookings cancelled online.

Your bank may debit its own charges from refunds made to your credit card or bank account.

Fees and Payment

Company reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services and also Company has the right to alter any and all fees from time to time, without notice.

The User acknowledge that he/she shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you the same. Company is not under any obligation to make another booking in instead of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

Additional terms and conditions

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you choose. Please read carefully. You agree to adhere by the terms and conditions of purchase imposed by the supplier, whom you choose to deal with, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares and services.

You acknowledge that some suppliers may ask you to deposit some additional amount upon check-in to cover additional expenses during your stay and you might required to additional amount part from the amount collected by Tripex for the additional paid services/products you have aviled which are not included in your order confirmation receipt. Such deposit/payments are unrelated to any payment received by Tripex for your booking. Some suppliers/third-party providers offering certain services and/or activities may require you to sign their liability agreement prior to participating in the service and/or activity they offer and any violation of any such agreement may result in cancellation of your reservation(s), in your being denied access to the applicable services/activities, We are not, however, take responsibility for these incidents as a result of such violation.

If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said order(s) at any time up to 5 hours before the requested pick up time of the relevant vehicle(cab/coach) or 24 hours before the expected date of visit to any property booked through Tripex.

The maximum liability on part of Company arising under any circumstances, with respect to any services offered on the Website, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or other charges, as may be applicable. In no case shall the liability include any consequential loss, damage or additional expense whatsoever.

In case of any Company arises between you the user and Company during your use of the Website or thereafter, the dispute shall be referred to arbitration. The place of arbitration shall be Chennai and the arbitration proceedings shall be in the English language. These terms and conditions are governed by and shall be construed in accordance with the laws of India.

General Provisions

No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Company, as non-confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material.

HOTEL TERMS

Apart from the general Terms and Conditions, The below mentioned are the specific hotel terms.

The primary guest must be at least 18 years old to be able to check into the hotel

Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use which are chargeable (like laundry and room service) or tips. The hotel will charge you directly for those when you're checking out.

It is mandatory to show your Tripex booking confirmation receipt email. In case you are not carrying the Tripex booking confirmation receipt. However, it is advisable that you carry your Tripex booking confirmation receipt email and confirmation receipt. You will need to show a photographic identity proof (passport, driver's license etc.) at the time of check-in, According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.

Disclaimer :

Company is not responsible for technical inaccuracies or typographical errors, omissions or descriptions on any of the pages in the Website or on any of the pages in the linked sites. The users are requested to verify the accuracy of all information before rely on such information.

The materials on this site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this Website, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Tripex, Tripex Affiliates and their respective suppliers.

Company acts only as a booking agent on behalf of third party service providers, it shall not have any responsibility whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Tripex be responsible for the services provided by the service provider.

Company does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Company does not represent or warrant that your travel to a destination will be without any risk by offering travel related services to such destinations, and shall not be liable for damages or losses that may result from travel to such destinations.

Company and/or its respective suppliers expressly disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, continuity, uninterrupted access, timeliness, sequence, quality, performance, merchantability, fitness for any particular purpose, non-infringement or completeness.

Specifically, Company disclaims any and all warranties including, but not limited to any warranties concerning the availability, accuracy, usefulness, correctness or completeness of information, and any warranties of title, warranty of non-infringement, freedom from computer virus, warranties of merchantability or fitness for a particular purpose, other than those warranties which are incapable of exclusion, restriction or modification under the laws applicable to the Terms and Conditions of Service.

Tripex will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.

In no event shall Company, their Affiliates, and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise.

 


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